Terms and Conditions

Terms and Conditions

General Policies

Our Amazing Make-Up Policy

To make up for a missed group class, you can drop in on any other currently running class, access online video makeups, or take a discounted 30 minute private lesson. Just visit www.nycguitarschool.com/make-up-availability to schedule your make-up. Please note that all make-ups must be completed within the 10 weeks of your course.

Our Amazing Refund and Credit Policy

For private lessons:
You can withdraw from a set of lessons for a one hundred percent refund or credit for remaining lessons.

For group classes:
You can cancel your registration any time before the first class for a one hundred percent refund or credit. You can withdraw from a class at any time after it begins by calling our office at 646-485-7244 for a one hundred percent credit (not a refund) for remaining classes. If you attend or make-up all sessions of a class and are dissatisfied with your class for any reason let us know within 14 days and we’ll give you a one hundred percent refund.

Our Amazing Rock Band Policy

Adult Rock Band at NYC Guitar School is like no other program! Here’s how we’re able to make it work: Each band is a one-of-a-kind assortment of people and songs which will never occur again in this time/space continuum—so there are no refunds or credits!

Membership Policies

NYC Guitar School Month-To-Month Class Membership

  1. This is a month-to-month agreement. You agree that your card will be charged every month unless you freeze or cancel your agreement.
  2. Your monthly benefits include:
    a. Option for placement in to up to 2 simultaneous “core” class rosters (8, 10 and 14 week guitar, bass, ukulele, lead guitar, voice, etc. group classes)
    b. Admission to unlimited “drop in” classes.
    c. Ability to purchase discounted $40 private 30 minute lessons.
  3. You can freeze or cancel your membership at any time for any reason by giving us notice at least 5 days before your card is scheduled to be billed.
    a. You can freeze your membership for any length of time by emailing info@nycguitarschool.com at least 5 days before their scheduled bill date.
    b. You may cancel your membership at any time for any reason by emailing info@nycguitarschool.com at least 5 days before the scheduled bill date.
  4. Use it or lose it. There are no refunds or credits for tuition once you pay. You agree that benefits can only be used in a month that you have paid for and understand that class credits do not carry over into a month that you have not paid for.

NYC Guitar School 12-Month Class Membership

  1. This is a 12-month agreement. You agree that your card will be charged every month unless you freeze your membership.
  2. Your monthly benefits include:
    a. Option for placement in to up to 2 simultaneous “core” class rosters (8, 10 and 14 week guitar, bass, ukulele, lead guitar, voice, etc. group classes)
    b. Admission to unlimited “drop in” classes.
    c. Ability to purchase discounted $40 private 30 minute lessons.
  3. You can freeze your membership for any reason. Your membership includes up to three (3) complimentary one-month freezes. To freeze your membership for a month, simply give us notice at info@nycguitarschool.com at least 5 days before your card is scheduled to be billed.
  4. Use it or lose it. There are no refunds or credits for tuition once you pay. You agree that benefits can only be used in a month that you have paid for and understand that class credits do not carry over into a month that you have not paid for.
  5. At the end of your 12 month membership, your membership will automatically convert into a month-to-month membership with no commitment. At that point you can continue month-to-month, cancel, or renew your yearly membership.

Any questions? Feel free to reach out to us at info@nycguitarschool.com or call 646-485-7244.


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